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Return Policy

If you are not entirely satisfied with your purchase, please contact Softkey Customer Support (by clicking on this link and completing the information to contact us via email) so that we can assist you with a resolution. We will make every reasonable attempt to resolve any issues you may have with your application purchase. Please be aware that Softkey Customer Support, in certain instances, may contact the software developer to assist with issue resolution. This crucial first step in contacting Softkey Customer Support will generate an incident tracking number which must be included in Softkey's records for any refund request to be considered.

If you have not previously contacted Softkey Customer Support regarding your request for refund, you should e-mail to point out your purchase email address and order number). Please, note that if you have had prior contact with Softkey Customer Support and have an incident tracking number on record, you are not required to e-mail your Refund Request. You may to address Refund Request to Softkey Customer Support indicated incident tracking number on record.

If your initial Softkey Customer Support or refund request was received by us within 30 days of your original purchase date, you used or attempted to use the application for its intended purpose and we have been unable to resolve your request within 10 business days of receipt of your request, then we may (in our sole discretion), issue you a refund for the full product purchase price if you experienced one or more of the following issues:

  • The software was not delivered through Softkey’s or vendor’s fault.
  • The software download failed.
  • The software developer fails to provide support within the timeframe requested by Softkey.
  • Softkey has billed your account in error.
  • Duplicate Purchas has been done.

We regret that we are unable to provide refunds for:

  • Software purchased for the wrong device or platform.
  • Software that is no longer compatible with your device due to a device replacement.
  • Application purchases occurring more than 30 days prior to Softkey Customer Support’s receipt of your initial request regarding such application.
  • Software of vendors listed below:

  • /n software
    ActFax Communication Actipro Software LLC
    ActivePDF Inc.
    AdVantShop.NET Team
    Alex Zimfer
    Allround Automations
    AquaFold, Inc
    AutomatedQA, Corp.
    Bitmanagement Software GmbH
    Denis Safonov
    EMCO Software
    Helios Software
    Indigo Rose Corporation
    Intel Corporation
    iolo Technologies
    LMD Innovative
    MG Soft
    Multi Edit Software Inc
    OOO “Laboratory for Legal Research”
    Raxco Software Inc.
    RemObjects Software
    Rhino Software
    RKD Software
    R-tools Technology Inc.
    Runtime Software
    Sergey Gurin
    SmartSoft Ltd.
    Software FX, Inc
    South River Technologies
    Vandyke Software

Please note that a refund request does not guarantee a refund. Softkey Customer Support will make every reasonable attempt to resolve your request in accordance with this policy before any refund request is considered.

All refunds will be issued in the same form of payment as the original purchase. By receipt of a refund, the purchaser agrees to remove and delete the software, all of its components, any registration codes, and fully downloaded versions from the device and/or computer. All refunds are final and shall serve as the sole remedy for any claims relating to the purchase, download, use or inability to use the Softkey software application(s), unless such limitation is otherwise prohibited by law.

In a few jurisdictions, certain terms of this Refund Policy may not be applicable. In such instances, Softkey reserves the right to modify the terms of this Policy as necessary to comply with applicable laws and/or regulations.

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